🌿 Refund Policy
Last updated: October 2025
At Sophia Skin Care & Cosmetics, every product is handcrafted in small batches with care and hygiene at the forefront. Because of the personal nature of skincare, we maintain the following refund and return policy:
✅ Returns & Exchanges
Unopened items may be returned within 14 days of delivery for a refund or exchange.
The product must be in its original, sealed packaging, unused, and in resellable condition.
Customer is responsible for return shipping costs unless the item arrived damaged or incorrect.
🚫 Non-returnable Items
Due to hygiene regulations, we cannot accept returns on:
Opened or used skincare, soaps, or cosmetics
Gift cards or digital products
Clearance or promotional items
💸 Refund Process
Once we receive and inspect your return, you’ll receive an email confirmation.
Approved refunds are processed to your original payment method within 5–7 business days.
Shipping charges are non-refundable.
⚡ Damaged or Wrong Items
If your order arrives damaged or incorrect, contact us within 48 hours at [email protected] with photos. We’ll replace or refund promptly.
📬 Contact Us
For refund inquiries or return authorization, email:
[email protected]
By purchasing from Sophia Skin Care & Cosmetics, you agree to this Refund Policy.
📜 Terms & Conditions
Effective Date: October 2025
Welcome to Sophia Skin Care & Cosmetics. By accessing or purchasing from our website (www.sophiaskincarecosmetics.com), you agree to the following terms.
1️⃣ Use of Site
You must be 18 years or older to make purchases. You agree not to misuse the site, attempt to hack it, or copy its content without permission.
2️⃣ Products & Information
All ingredients and descriptions are provided for informational purposes.
Our products are cosmetic, not medical. They are not intended to diagnose, treat, cure, or prevent any disease.
Always perform a patch test before first use.
3️⃣ Orders & Payments
All prices are listed in CAD (Canadian Dollars) unless stated otherwise.
We reserve the right to cancel or limit orders for any reason, including suspected fraud or stock issues.
4️⃣ Shipping
Orders typically ship within 2–5 business days. Delays due to customs or couriers are outside our control.
5️⃣ Refunds & Returns
Please see our Refund Policy for full details.
6️⃣ Intellectual Property
All logos, product names, text, and images belong to Sophia Skin Care & Cosmetics. No portion of this site may be reused without written consent.
7️⃣ Limitation of Liability
We are not liable for any allergic reaction, misuse, or incidental damages.
Use our products as directed and discontinue if irritation occurs.
8️⃣ Privacy Notice
Personal data (name, email, address, payment info) is used only to fulfill orders and communicate with you. We never sell or share your information.
9️⃣ Updates to These Terms
We may update these Terms periodically. Continued use of our site means you accept the latest version.
📬 Contact
Questions? Email [email protected]